FAQ


Where is Happy Shombey located?

All items are handmade and shipped from Bakersfield, CA.

What is your store's exchange/ return policy?

Due to the custom handmade nature of our items there are NO REFUNDS or exchanges on ALL of our items. All sales are final. 

There may be slight variations in pattern placement/ color. If there is a problem with your order other than size, then please contact us through e-mail. If your items do not fit, please feel free to resell or gift them. There are NO exceptions. If there is a workmanship issue regarding the product, please send an e-mail. Workmanship issues will only be considered within 3 days of delivery. If there is a problem with your product, it will be exchanged for the same size and print only. No refunds will be given. 

Happy Shombey has the right to refuse exchange/refund, and is subject to request proof of defect. 

How long until my order is shipped?

Please allow up to 4 weeks before your order ships. (Excluding U.S observed holidays)

If  you need your items sooner for any specific reason such as baby shower or gifting purposes, please e-mail us.

How do you ship orders? Will I be notified when my order has shipped?

We ship to the address provided at the time of checkout. Please double check that your info is correct BEFORE check-out.

Domestic orders ship via USPS First Class Mail with tracking. Once shipped, you will get an automatic e-mail with the tracking number for your package. 

Disclaimer: Happy Shombey is not responsible for lost, damaged, or stolen packages. Delayed scanning on USPS part is out of our control once the package leaves the shop. What you see on the USPS website is what we see.  Please contact your local post office for these rare instances/situations. 

***Packages that go missing via USPS will be offered store credit (minus shipping & no refunds) or a replacement AFTER 30 days of no movement via the USPS tracking website. 

Cancellation:

If you would like to cancel an order, it MUST be done within 3 days of placing your order, otherwise the handmade process has begun. Please note that all items are FINAL SALE. There are NO returns or exchanges. It is best to gift or resell.

Wholesale: 

Yes, we do entertain wholesale orders. For more inquiries, please e-mail us!

Collaborations: 

We love working with people and exchanging ideas. Feel free to e-mail us!

E-mails:

We want to hear from you! We do our best to reply to e-mails in a timely manner. Please allow 24 hours for a reply. E-mail correspondence will be attended to on weekdays during business hours.